Why I Will Not Drink at the Signing Starbucks Store

As some wise dude once said, good intentions can often lead to unintended consequences.

If you have not heard – or seen, in my case – the news, Starbucks has opened a “sign language” store near Gallaudet University, the only 4-year liberal arts university for deaf people in the world. Splashed on the entrance of the H Street NE storefront is S-T-A-R-B-U-C-K-S spelled out in the hand shapes of American Sign Language (ASL) where 24 employees have been hired to make coffee, take orders, and run the shop using ASL.

Corporate bigwigs at Starbucks may be patting themselves on the back for their hip, virtuous decision to open a signing store. And some Deaf people are celebrating the historical occasion for well-intentioned reasons.

But as some wise dude once said, the road to hell is paved with good intentions.

As a Deaf person, I see worrisome signs of fetishization and victimization that are not only problematic, if I may use this fashionable word, but also self-defeating if we consider the long-term interests of the Deaf community.

(To be clear, am I offended & outraged? No. Am I dazed & confused? Yes. Do I want boycotts & apologies? No. Do I want conversation & clarity? Yes.)

One bothersome concern is the appropriation of ASL and Deaf culture. Inside the Starbucks signing store is a loud sign boasting that the store is “dedicated to people united by sign language and Deaf culture.”  

To put the fetishization in context, try to imagine white people opening an “African-American store” next to Howard University. Or English-speaking business owners writing on their store wall in Dearborn, Michigan that the store is dedicated to Arabic. Or evangelical Christians in Mississippi opening a Jewish coffee store several blocks from the only synagogue in the state.

What is rather easier to imagine, however, is a hearing family from Carson City visiting the Asian Elephants and Sumatran Tigers at the National Zoo, the paintings of the Obamas at the National Portrait Gallery – and then the signing baristas on H Street.

Look, Mommy! Here is how you fingerspell V-E-N-T-I!   

How different is the signing store, I wonder, from the human zoos of the 19th and 20th centuries where the privileged few would hold public exhibitions of ‘exotic’ humans from a ‘different world’ under the guise of multicultural education? (Other than how the store on H Street pays a living wage and has loud signs on its walls saying the right kind of things.)

Now, if that hearing family wants to learn sign language after visiting the Sumatran Tigers, then cool pies. How about visiting Gallaudet University? Downloading the deaf-owned ASL App? Buying a pint at that deaf-run brewery, Streetcar 82, a stone’s throw away in Hyattsville?

But hey, at the end of the day, hearing people can hijack and gawk all they want, like it or not, because, yes, ASL is pretty cool. And it is still a free country.  

What is quite confusing, however, is when Deaf people wipe away tears of joy while discussing the signing store. For ‘finally’ being able to order coffee in ASL. For ‘finally’ not being shut out of conversations and stuck in hearing spaces. That is, if we pay attention to fulsome compliments on social media and in the news media, the signing store is commended for removing barriers for Deaf people.  

Yet, when we cannot order coffee at a signing store and portray it as a “barrier”, at the most basic level, we are exaggerating the severity of the offense. How time-consuming or upsetting is it, really, to write out “Grande Vanilla Latte with soy milk” on pen and paper, point it out on the menu, or type it out on our iPhone while waiting in line? Are we not diminishing the rhetorical power of “victim” for those far more deserving?

More fundamentally, this narrative of victimization is unproductive at best and detrimental at worst if we consider the crossroads at which the Deaf community is currently, and the ongoing debate between Deaf activists and proponents of hearing and spoken language (HSL).

According to reports, the American Deaf Community stands at a critical juncture today. The advent of cochlear implants and its exploding popularity, the improvements in medical care and early hearing loss detection, and the rise of mainstreaming deaf students and the decrease in enrollment at schools for the deaf suggest that the survival of ASL & Deaf culture is at stake.

If there is to be enough Deaf Americans in the year of 2050 to sustain the vibrancy of American Sign Language, and to be able to justify, say, Gallaudet University and schools, programs, and services for the deaf, then our unique task is that of persuasion because a community sparsely populated cannot, and will not, stand.

More specifically, we have to persuade strangers that Deaf people are not victims, in order to get more of what we claim we want. This is because “the Deaf experience” in the United States in this day and age is no longer a medical condition. Nor is it a sovereign decision made of, by, and for Deaf people. Rather, because of technological and legal advances such as the cochlear implant and the Americans with Disabilities Act, it is now a personal choice made by, for all intents and purposes, ‘others’ if we consider that more than 90% of deaf children are from hearing parents.

That people who are different from us get to choose whether or not our next generation have a different identity from us is an exceptional dilemma known to almost no other minority community.

As a low-incidence, low-power group whose future is supposedly in jeopardy, we ought to, quite carefully, consider the trade-0ffs of the tactics of victimhood that are shaping our public culture today. To this end, we sometimes celebrate awareness at the expense of persuasion. Project D.A.R.E. was not effective, for instance, in preventing drug use in youth, despite being successful in spreading awareness about its dangers.

Similarly, what exactly is the message we are sending with our praise of the signing Starbucks store? If you ask me, we are nudging parents of deaf children toward the very preferences, perceptions, and practices that are supposedly threatening the future of the Deaf community, and those which many of us are actively trying to discourage.

By spreading the impression that ordering caffeinated drinks via, say, pen and paper is a tiresome, lonely experience for Deaf people, it becomes rather difficult to rebut Helen Keller’s famous observation that deafness is a much worse fortune than blindness because it prevents us from participating in the world out there.

It, too, becomes harder to counter the contentious position of the Alexander Graham Bell Organization that listening and speaking is the solution for deaf children. Quite ironically, we tend to consider AG Bell Enemy #1 because of their support of cochlear implants and “oral education.” We often accuse the organization of xenophobia, phonocentrism, and audism, and denounce their long-standing practice of “eugenics.” Quite rightfully, we contend that deafness is not necessarily an affliction; that sign language is beneficial; and that parents ought not despair if their deaf children do not listen and speak.

Yet, in the next breath, we then act afflicted, despairing about commonplace experiences for people who do not listen and speak in public spaces out there.

This particular tactic is worrisome because the hearing parent with a deaf baby reading about the signing store might reasonably wonder: if an everyday task as mundane as ordering coffee is this traumatizing for Deaf people, then what must it be like for us everyday outside the “DEAF WORLD“, and without signing employees and signs advertising fealty to Deaf culture?

The irony is not only that most Deaf people I know are perfectly OK with ordering coffee, which is a straightforward process pretty much anywhere in the country, but also that it has never been a better time to be a Deaf American.

More big-screen movies are captioned than ever. ASL interpreters in most public spaces are not unusual luxuries but lawful mandates. Deaf people are opening businesses at an unprecedented rate. Nyle DiMarco is winning the hearts and minds of tweeters, tweeners, and influential people. In the past several years alone, Broadway has reimagined a play by putting deaf actors and hearing actors on the same stage and revived another that challenges common misconceptions about deaf people. The VL2 lab is discovering cognitive benefits of ASL. And so it goes.  

Yet, people looking in would have not guessed if they had merely read the quotes, tweets, and posts about the signing store.

At a minimum, the time is right for activists and leaders to re-think, re-discuss, and re-frame how we talk about ‘the Deaf experience’ & what we typically celebrate as ‘progress’ in the Deaf community. To this end, we should consider some questions about the Starbucks signing store, no matter its good intentions, including but not limited to:

To what extent, if at all, is the store giving the misguided impression that ASL and Deaf culture are mere commodities that can be exported and exploited by others? That Deaf people are doomed to uncomfortable existences in the wilderness out there unless a signing Chipotle, a signing Sweet Green, a signing ride-sharing service, etc. are, too, adopted?

For the sake of persuading strangers, if nothing else, I submit that Deaf people ought to celebrate less often places like the signing Starbucks store, and more often deaf baristas and managers at our local Starbucks.

That we should advocate less often for Deaf-centric places, and more often for accessible public spaces.

That we should resist the trendy impulse to play the victim by sensationalizing less about barriers that are not quite, and by seeking honesty, self-reliance, and dignity instead.

Until then, if you want Starbucks coffee and are passing by on H Street, so be it. By all means, stop by and order a venti iced skinny hazelnut macchiato in sign language or on their two-way keyboards.

At the end of the day, however, I appreciate good coffee around the corner, which is why I’ll order my espresso from Peregrine Espresso across the street from Gallaudet and their award-winning baristas.

Even if I have to take 5 seconds to write down “a quadruple shot of espresso, please.”

16 thoughts on “Why I Will Not Drink at the Signing Starbucks Store

  1. Welcome to our world. We have suffered plenty of barriers in our lives. If you don’t like the barriers then go millions of Starbucks around the world with your own hearing privilege. Have a nice day narcissistic I ever known.

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  2. Thanks for the kind words – and the follow.

    And how was the coffee when you stepped in last October? Too weak, strong, or just right? Did it taste any worse or better, having been ordered in sign language?

    Questions, questions.

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  3. Hi:

    I disagree.

    I think it is a fine thing for Starbucks to set up a signing Starbucks and hire Deaf staff to communicate in ASL. Even if it is simpler to write things down, the current and/or historically oppressive education system is biased against Deaf who are more skilled in ASL than English so many Deaf grew up with a disjointed knowledge of reading and writing. I myself grew up as Deaf/Hearing with Signed Exact English and am awkward with ASL. I also write novels, stories, and sketch plays.

    I wish the educated Deaf would stop and think about the other Deaf who did not have the advantages that they grew up with, from hearing at a certain decibel level with the help of hearing aids, having parents who read and signs, and growing up in a good neighborhood. When an Educated Deaf presumed to presenting “simpler than having a place of business learn ASL solutions” like reading and writing notes, that person had “forgotten your people.”

    When you make fun of a hearing organization making an effort to meet the Deaf community halfway in ASL, especially to the Deaf who are behind in reading and writing, it is like using the rope to help you climb to a higher level and then yanking the rope up after you are finished climbing.

    Not only that, but it makes you unaware of your own oppressions, little be that may, that would have continued forever if not for ASL skilled Deaf pointing them out and teaching you not to be compliant and silently endure your own oppression instead of demanding that society changes for the better to include all Deaf people.

    What you should have written at the end is “Why the hell don’t all businesses do that?” THEN you can go to Peregrine Espresso and order espresso in ASL which would have saved you three seconds of your time.

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  4. You nailed it! And since to this day, I haven’t stepped my foot since the opening. Don’t intend to even though there are times when my friends asked to meet there. Nada – either no meeting or else where.

    We ended up meeting different places except this one!

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  5. You nailed it! And since to this day, I haven’t stepped my foot in that store. Don’t intend to even though there are times when my friends asked to meet there. Nada – either no meeting or else where.

    We ended up meeting different places except this one!

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  6. What about deaf / hesring loss awareness? This displays that very well. What about giving the deaf community an opportunity to HAVE a job? Not every deaf person if fortunate enough to find a job that has barriers EVERY DAY.

    Liked by 1 person

    1. I am, too, grateful that Starbucks is employing deaf people. As for awareness, it is something I still grapple with. Awareness is sometimes (often?) nice but the question is: awareness of what…and for what? Awareness is hardly enough, or a prerequisite, for progress. It has failed in the past to achieve its desired outcome. Think of D.A.R.E., for instance, and how the program successfully spread awareness of drug abuse in the youth. Yet, we later found that it had a negligible impact on whether its participants used drugs later in life.

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  7. I truly enjoyed reading your post. Well-versed thoughts. Yes, I wrote a blog in response to you last night, then I decided to delete the post. Not important anyway. Although, Deaf people had experienced implicit prejudices and discrimination. America is still a great place to be and live. Being Deaf American what you wrote was interesting enough with different conceptualizations of Deaf America; I could go on more, but thanks for writing a powerful post.

    -JT

    Liked by 1 person

      1. The marketplace of ideas demands no less is very much true today and tomorrow. I wonder, if Deaf people not see the emergence of the concern about questions of Deaf-centered business that was importantly related to changes in the social situation of the Deaf? Good point, Brendan.

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  8. This is truly food for thought. I remember when I first heard about the Signing Starbucks, and wasn’t sure how I felt. Considering the Deaf-owned and Deaf-run coffee business in my country Deaf Can Coffee, I felt like Starbucks could never compare. You truly helped me develop my feelings on this. I’ve been feeling uneasy with the fact that the most publicised ‘deaf’ institutions in North America seem to be hearing-owned. It screams of hearing privilege and appropriation.

    Again, thank you.

    Liked by 1 person

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